Frequently Asked Questions
How We Work
How do I book a service?
All bookings are completed online with self-directed scheduling. Visit our Full Boat Detailing Assessment page to choose your time and location. Your booking is confirmed instantly—no calls or emails required.
Is an in-person assessment required?
Yes. Every project begins with an in-person assessment to understand your boat’s needs and service goals. The $250 assessment fee is always fully credited toward your quote—so you never pay extra.
How does the booking and payment process work?
Once you accept your quote, you’ll immediately receive an invoice. Services are scheduled once payment is received. If adjustments are needed, we’ll communicate by email.
How is pricing determined?
Pricing is based on your boat’s length (10-ft increments), service level (1–5), and service type. You’ll receive a transparent, detailed quote after assessment.
When do I pay?
Payment is due once you accept your quote. Services are only scheduled after payment is received.
Yes. Seasonal packages include an average 35% discount compared to one-time services—best value for ongoing care.
How soon will my boat be serviced?
You select your own assessment schedule online. Once payment is confirmed, your service date is locked in.
What if the weather is bad?
We monitor conditions and reschedule at the earliest safe opportunity if weather interferes.
How long does a typical service take?
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Service times vary:
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deck wash 1–4 hrs,
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hull wash 1.5–5 hrs,
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polishing ½–3 days,
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coatings 2–6 hrs per coat.
Where do you operate?
We’re fully mobile and serve all of Ontario. Quebec clients welcome, with travel billed at double Ontario rate.
Do I need to bring my boat to you?
No. All services are performed at your private storage location, marina, yacht club, or dock.
What if I’m not satisfied?
We offer a 48-hour revisit guarantee—we’ll return within 48 hours to address concerns.
What products do you use?
We use professional-grade, biodegradable cleaners and polishes—many proprietary, including Tug Scrub and Universal Stone.
Are your practices eco-friendly?
Yes. We follow Clean Marine principles: zero runoff, dustless sanding, recycling, and safe product use.
Who will be working on my boat?
Your service is managed by Spike, a certified marine detailing specialist, with trained apprentices. No one works alone.
Are your staff insured?
Yes. Full insurance includes general, marine service, pollution, auto, equipment, and workers’ comp. Certificate available on request.
Can you handle urgent requests?
Yes. Emergency and rush services are available. Book online to get started.
Do you offer winter services?
Yes—for indoor-stored boats (full winter cleaning and drying). Outdoor winter services are weather-dependent.
Do you host events or meetups?
Yes. We host monthly boat owner meetups and seasonal events for care, DIY, and community learning.
